Terms & Conditions
Last updated: March 2026
Welcome to Daruma Mart. By accessing our website or making a purchase, you agree to these Terms & Conditions. Please read them carefully before using our services.
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1. General Information
Daruma Mart is an online store offering Japanese snacks, lifestyle items and Japan-themed surprise boxes.
By using this website, you confirm that you are at least 18 years old or that you are using the website under the supervision of a parent or legal guardian.
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2. Products & Availability
We strive to provide product descriptions and images that are as accurate as possible. However, manufacturers may change packaging, formats, or ingredients without prior notice; therefore, the product received may slightly differ from the images shown.
All products are subject to availability.
Daruma Mart reserves the right to modify, update or discontinue any product at any time.
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3. Prices & Payments
All prices are displayed in Euro (€) unless otherwise stated.
Daruma Mart reserves the right to change prices at any time without prior notice.
Payment is required at checkout.
Accepted payment methods include:
- Credit and debit cards
- PayPal
- Other methods available at checkout
All transactions are processed through secure payment systems.
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4. Shipping
Orders are processed within the timeframe indicated during checkout.
Shipping costs vary depending on the destination and order value.
Once a package is marked Delivered by the courier, Daruma Mart is not responsible for any loss or theft occurring after delivery and will not issue refunds or replacements.
For more details, please refer to our Shipping Policy.
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5. Returns & Refunds
For hygiene and food safety reasons, we do not accept returns of any kind.
Refunds are available exclusively for items damaged during transit.
To open a claim, photographic evidence must be provided within 24 hours of delivery.
For full details, please refer to our Returns & Refunds Policy.
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6. Surprise Box (Daruma Box)
Daruma Boxes are designed as a discovery experience.
Contents are random and cannot be customized.
Refunds are not provided based on personal preferences, subjective taste, or expectations regarding the items received.
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7. Order Errors or Issues
In case of incorrect or missing items, the customer must contact us within 24 hours of delivery at:
📩 info@darumamart.com
We will review the claim and provide assistance as quickly as possible.
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8. Limitation of Liability
Daruma Mart is not responsible for:
- delays caused by couriers
- damages occurring after delivery
- allergic reactions or personal sensitivities to ingredients
- incorrect shipping addresses provided by the customer
Customers are responsible for checking ingredients, allergens, and product suitability before purchase.
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9. Intellectual Property
All website content, including images, logos, illustrations, and text, is the property of Daruma Mart.
Any unauthorized use or reproduction is prohibited.
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10. Right of Withdrawal (EU)
In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to:
- food products
- sealed goods for hygiene reasons
- mystery boxes
once such products have been shipped.
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11. Changes to the Terms
Daruma Mart reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective as soon as they are published on the website.
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12. Governing Law
These Terms and Conditions are governed by Italian law.
