Daruma Mart - FAQ

Daruma Mart — Frequently Asked Questions (FAQ)

 

1. What is Daruma Mart?

Daruma Mart is an online Konbini-style shop offering Japanese snacks, drinks, kawaii items, and surprise boxes imported directly from Japan. 🇯🇵

2. Are your products authentic?

Yes! All snacks, drinks, and goods we sell are 100% authentic and imported from Japan. ✅

3. Are the items inside the Daruma Boxes always random?

Yes! 🎁

Every Daruma Box contains a fully surprise selection to keep the unboxing fun and unique every time.

4. Do you restock products regularly?

Yes! We update our catalog frequently with new snacks, limited editions, and seasonal items . 

5. Can I choose what goes into my Daruma Box?

No, the selection is always random. This ensures:

- variety every time 

- no repetitive unboxing 

- access to exclusive items and new releases 

 
👉 If you prefer choosing items individually, all products can also be purchased separately on our Daruma Mart Shop.

6. Where do you ship?

We currently ship to all countries within the European Union. 🚚

 

7. How long does shipping take?

Delivery times vary by destination:

• Italy: 1–3 business days 🇮🇹

• European Union: 3–7 business days 🇪🇺

8. What if my package arrives damaged?

Contact us within 24 hours of delivery and provide:

• photos of the outer box

• photos of the inside of the box

• photos of the damaged item

• a photo of the shipping label

We will open a claim with the courier.

9. What if the courier marks my package as Delivered, but I didn't receive it?

Once a parcel is marked Delivered , we cannot issue refunds or replacements.

Please check with your local courier office. 

10. How can I contact you?

For any questions or support:

📩 info@darumamart.com