Returns & Refund Policy

At Daruma Mart, we are committed to providing an authentic and enjoyable Japanese experience.

To ensure the highest standards of hygiene, safety, and product quality, our return policy is clear and transparent.

Returns

For hygiene and food safety reasons, we do not accept returns or exchanges on any items, including surprise boxes.

All food products and pre-assembled boxes are considered non-returnable.

Refunds

Refunds are not available in the following cases:

• personal preferences or subjective taste
• unmet expectations
• packaging or format changes Made by the manufacturer
• surprise box contents differing from what the customer imagined (these are random products)

Our goal is to provide a great experience, but we cannot accept requests based solely on personal taste or preferences.

 

Damaged Products

We only accept claims for items damaged during shipping.

To open a claim with the courier, you must provide the following within 24 hours of delivery:

1) photo of the external packaging

2) photo of the inside of the package

3) photo of the damaged product

4) photo of the shipping label

Without this documentation, we will not be able to proceed with the claim.

 

Packages Marked as Delivered

Once the package is marked as Delivered by the courier, we cannot issue refunds or replacements.

Any loss or theft after delivery is not our responsibility.

 

DARUMA BOXES

Daruma Boxes are designed as a discovery experience.

Contents vary and cannot be customized. For this reason, returns and refunds are not available based on preferences regarding the items received.

 

 

LEGAL NOTICE (EU)

In accordance with EU Directive 2011/83/EU, the right of withdrawal does not apply to food products, sealed goods for hygiene reasons and mystery boxes once the have been shipped.